Delivery, Returns and Exchanges
Italy delivery time and cost
To deliver within Italy Souldaze Collection uses a courier express service. Shipping in Italy s free of charge. Souldaze Collection endeavours to have your order delivered to you within 3-5 working days. Please note, that Souldaze Collection will not be held responsible for delays or unforeseen delivery issues.
International delivery times and costs
International delivery is by International Priority couriers. Delivery times and costs vary depending on your location and size of package.
Italy: Free Shipping
International : 25 Euro
Once your order has been dispatched, you will receive an email, which contains your order tracking number .Track your order via the carriers website.
Returns, exchanges and refunds
Souldaze Collection does not offer free returns. The cost to return is the customer’s responsibility.
- Returned goods must be returned within 14 days after delivery. Upon receipt of goods and subject to the below, a refund will be issues within 5 days.
- Returned goods must be in perfect condition, unworn, undamaged, unaltered and unwashed.
- Returned goods must have all labels and tags intact.
- Goods must be returned in its original packaging.
- Swimwear must have all labels intact.
- Postage charges are non-refundable.
- Returned goods must be marked as “a return with no commercial value” in order to avoid any customs charges.
- The cost of return shipping is the customer’s responsibility.
- Certain sale items are non-refundable, therefore please take note of current sale terms and conditions.
- For any reason, you can exchange all or part of your order subject to them being returned undamaged.
- Souldaze Collection will pay the cost of shipping your exchanged goods to you on the first exchange only. This means that shipping costs for any subsequent exchanges on the same order will be paid by you.
- Return shipping costs is the customers responsibility.
- Package the goods carefully.
- Deliver the goods to Souldaze Collection by your chosen carrier. It is recommended that you are covered by insurance. Any loss or damage of the goods in transit is the customer’s responsibility.
- Return address is – Souldaze Collection by Domitilla Mattei:Via della Giustinana 670/c – 00189, Rome, Italy